Last Updated: Fri 2 Oct 2026
These Terms and Conditions govern your access to and use of the Zyada mobile application and related services.
The Zyada App is maintained and operated by Zyada Digital Solutions F.Z.C., a company established in the United Arab Emirates.
By creating an account, accessing the Zyada App, placing an order, or using any of our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
Zyada Digital Solutions F.Z.C. maintains and operates the Zyada App.
The United Arab Emirates is our country of domicile.
Our contact details are:
Company: Zyada Digital Solutions F.Z.C.
Address: [Insert full UAE office address]
Email: contact@zyada.app
Phone: +971 52 742 6011
You must be at least 18 years old to register for an account, place an order, or conduct a transaction through the Zyada App.
Customers who are minors or under the age of 18 shall not register as users of the Zyada App and shall not transact on or use the application.
By using Zyada, you confirm that you are legally capable of entering into binding agreements under applicable law.
Certain features of Zyada may require you to create an account.
You agree to provide accurate, current, and complete information when registering and to keep your account information updated.
The user is responsible for maintaining the confidentiality of their account information, password, and login credentials.
You are responsible for all activities carried out through your account unless you have notified us of unauthorized access.
If you suspect unauthorized access to your account, you should contact us immediately.
Zyada provides users with access to products and services offered through the application.
Product descriptions, availability, quantities, prices, and other information are displayed within the Zyada App.
We make reasonable efforts to ensure that product descriptions and pricing information are accurate. However, availability may change and certain products may become unavailable before an order is completed.
Where a product is unavailable after an order has been submitted, the customer will be informed and an appropriate replacement, cancellation, or refund process may apply.
All applicable product prices, service charges, delivery charges, taxes, discounts, and other fees will be displayed to the customer before the order is confirmed.
Unless otherwise stated, transactions through Zyada are processed in United Arab Emirates Dirhams (AED).
The displayed price and currency on the checkout page will be the same price and currency printed on the Transaction Receipt.
The amount charged to the card will be shown in the cardholder's card currency where applicable, subject to the card issuer's currency conversion rules and exchange rates.
Zyada accepts eligible electronic payments through its authorized payment service providers.
Visa and MasterCard debit and credit cards in AED will be accepted for payment.
Other payment methods may be made available from time to time where supported.
Customers must ensure that they are authorized to use the payment card or payment method provided when completing a transaction.
Payment processing may be performed by an authorized third-party payment gateway. Zyada does not require customers to provide payment card information directly to Zyada where the payment is handled securely by the payment service provider.
Submitting a payment does not automatically guarantee that the transaction has been successfully completed.
All payments may be subject to authorization and verification by the payment gateway, acquiring bank, card network, card issuer, or other financial institution involved in the transaction.
An order may be confirmed only after successful payment authorization where online payment is required.
If payment authorization is declined, cancelled, reversed, or otherwise unsuccessful, the corresponding order may not be completed.
Customers are responsible for reviewing the details of their transaction before confirming payment.
Cardholders must retain a copy of transaction records and the Zyada App policies and rules for their records.
Transaction details may include, where applicable:
Customers should contact Zyada support if they identify any discrepancy in their transaction information.
Following successful payment, the customer will receive payment confirmation through the methods supported by Zyada, such as an in-app confirmation, email, or other electronic notification.
Payment confirmation is normally issued after successful payment verification.
For more information, please refer to our Payment Confirmation Policy.
Delivery terms, delivery charges, estimated delivery times, delivery areas, and applicable delivery conditions will be communicated to the customer before or during checkout where applicable.
Customers are responsible for providing accurate delivery information, including their address and contact details.
For complete information concerning order delivery, please refer to the Zyada Delivery Policy.
Returns, cancellations, exchanges, and refunds are subject to Zyada's applicable policies and may vary depending on the type of product, order status, product condition, and applicable consumer protection requirements.
Customers should review the Zyada Return and Refund Policy before completing a purchase.
Approved refunds will generally be returned using the original payment method unless otherwise agreed or required by applicable law.
Zyada complies with applicable legal, regulatory, financial, and payment-network restrictions.
Zyada will not trade with or provide any services to OFAC-sanctioned countries or jurisdictions that are restricted by applicable laws, regulations, banking partners, acquiring banks, or payment service providers.
Zyada reserves the right to reject, suspend, or cancel transactions associated with restricted jurisdictions, persons, entities, payment instruments, or currencies where required.
You may not use Zyada:
Zyada may suspend or terminate accounts where fraudulent, abusive, illegal, or prohibited activity is reasonably suspected.
All content contained within the Zyada App, including but not limited to its name, logos, graphics, software, application design, text, icons, and other materials, may be owned by or licensed to Zyada Digital Solutions F.Z.C.
Users may not reproduce, distribute, modify, copy, sell, or commercially exploit such content without the appropriate authorization.
Certain features of the Zyada App may depend on third-party providers, including payment processors, delivery providers, mapping services, communication providers, and other service providers.
The availability of those services may be subject to the respective provider's technical systems and applicable terms.
Where payments are processed through a third-party payment service provider, additional payment-provider terms may apply.
The collection and processing of personal information through Zyada is governed by our Privacy Policy.
Zyada takes reasonable measures to protect customers' personal information and payment-related information.
Customers should review the Privacy Policy before creating an account or making a transaction.
Once an order has been confirmed, the ability to modify or cancel it may depend on the order's processing status.
Where cancellation is available, any applicable refund will be handled in accordance with the Zyada Return and Refund Policy.
To the extent permitted by applicable law, Zyada Digital Solutions F.Z.C. will not be responsible for losses resulting from circumstances outside its reasonable control, including disruptions caused by third-party payment systems, telecommunications networks, delivery providers, banking networks, or other external service providers.
Nothing in these Terms and Conditions is intended to exclude rights or protections that cannot legally be excluded under applicable UAE law.
These Terms and Conditions and the use of the Zyada App shall be governed by the applicable laws of the United Arab Emirates.
Any purchase, dispute or claim arising out of or in connection with the Zyada App shall be governed and construed in accordance with the laws of the United Arab Emirates.
Any dispute shall be subject to the jurisdiction of the competent courts of the United Arab Emirates, unless otherwise required by applicable law.
Zyada Digital Solutions F.Z.C. may update these Terms and Conditions from time to time to reflect changes to our services, business operations, payment requirements, or applicable laws and regulations.
The latest version will be made available through the Zyada App.
Continued use of the application after an updated version becomes effective constitutes acceptance of the updated Terms, subject to applicable law.
For questions relating to these Terms and Conditions, orders, payments, or your Zyada account, please contact:
Zyada Digital Solutions F.Z.C.
Country: United Arab Emirates
Email: contact@zyada.app
Phone: +971 52 742 6011
